Return & Refund Policy

Overview

Our refund and returns policy lasts 3 days.
If 3 days have passed since your purchase, we unfortunately can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

Several types of products are not eligible for return. These include:

• Downloadable digital products or software
• Gift cards and coupons
• Intimate, sanitary, or personal care items
• Hazardous materials, flammable liquids, or gases
• Any product marked as “non-returnable” on the product page

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted in certain cases, such as:

• Items with obvious signs of use
• Opened CDs, DVDs, or software that has been installed or activated
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any return requested after more than 7 days from delivery

Refunds

Once your returned item is received and inspected, we will send you an email confirmation to notify you that we have received your return.
We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

1. First check your bank account again.
2. Then contact your credit card company; it may take some time before your refund is officially posted.
3. Next contact your bank, as processing time may vary.

If you’ve done all of this and still haven’t received your refund, please contact us at support@digitalstorebd.net.

Sale Items

Only regular-priced items may be refunded.
Sale or discounted items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us at support@digitalstorebd.net before sending it back.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping Returns

To return your product, please send it to:
Digital Store
Main Office: 494/C, Khilgaon Chowrasta, Khilgaon, Dhaka, Bangladesh

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an expensive item, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.

Need Help?

For any questions related to refunds and returns, please contact:
📧 support@digitalstorebd.net
🌐 https://digitalstorebd.net